Privacy Policy

1. Introduction

At Zingaro AI ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and company information
• Billing and payment information
• Information shared when contacting our support team
• Account credentials and preferences
• Voice recordings submitted for voice cloning or processing

2.2 Usage Information

We may automatically collect certain information about your use of our services, including:

• Device information (such as IP address, browser type, operating system)
• Log information (such as access times, pages viewed, and system activity)
• API calls and feature usage statistics
• Performance data and error reports

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to comments, questions, and requests
• Personalizing your experience and delivering content relevant to your interests
• Training our voice AI models to improve accuracy and performance
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as cloud hosting, data analytics, payment processing, and customer support
• Business Partners: Trusted companies with whom we collaborate to offer joint services or products
• Legal Requirements: When required by law, legal process, or government request
• Protection and Safety: When necessary to protect the rights, property, or safety of Zingaro AI, our users, or the public
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. We also maintain administrative, technical, and physical safeguards to help protect your personal information.

6. Payment Processing

When you make a purchase or subscribe to our services, your payment information is processed by reputable third-party payment processors who specialize in secure payment processing. These processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of your payment information.

We do not store complete credit card numbers on our servers. Instead, we only retain limited information about your payment method as permitted by our payment processors to manage subscriptions, process refunds, and detect fraudulent transactions.

Our payment processors may have their own privacy policies that govern how they use your personal information. We encourage you to review their privacy policies.

7. International Data Transfers

We are based in India, and your information may be transferred to, stored, and processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States and other countries where we or our service providers operate.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Accessing, correcting, or deleting your personal information
• Restricting or objecting to our use of your information
• Receiving a copy of your information in a portable format
• Withdrawing consent where processing is based on consent
• Opting out of certain communications

To exercise these rights, please contact us at contact@zingaro.ai. We will respond to your request in accordance with applicable laws.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: