Orders, returns and questions, handled at volume.
Peak season does not wait for hiring. Voice and chat agents handle order status, returns and product questions from your own catalogue, and document agents keep supplier paperwork moving.
Zingaro AI serves retail and e-commerce businesses with order and returns voice agents, customer assistants grounded in the product catalogue, supplier invoice processing and catalogue data cleanup.
The grind in retail and e-commerce, handled.
Order and returns calls
Status, changes and returns handled by voice agent, refunds and disputes to a person.
Product questions
Answered from your catalogue and policies, with the source shown, on web and phone.
Supplier invoices
Invoices matched to orders and receipts, exceptions flagged.
Catalogue hygiene
Missing attributes filled, duplicates merged, descriptions drafted from your templates.
Outbound campaigns
Restock, loyalty and win-back calls at volume, in the customer’s language.
Built for the rules you work under.
- Scales with volume, not headcount
- Integrated with your commerce and helpdesk platforms
- Brand voice cloned for outbound
On your servers
Air-gapped where required.
We install on machines you own, inside your network. Where the rules demand it, the system runs with no outbound connection and updates are carried in by hand. Your team keeps the keys.
Data stays inside your network
Your private cloud
We deploy into your account.
We deploy into your own cloud account, in your region, under your access controls. The data stays in your account. We get the access you grant, and nothing more.
Data stays inside your account
Ours
Managed, fastest to start.
We run it on infrastructure we operate. The right choice when the data is allowed to leave and you want the pilot running this month.
Managed by us, on our terms
In banking, insurance and healthcare, the rules decide where the data sits. We built for that first.
How each option worksFrom one painful job to a system in production.
Models and agents handle the volume. People handle the edges. You always know which did what.
- 01
Discover.
One or two weeks with your team. The jobs listed, sized and ranked. A number on the first one.
- 02
Build the pilot.
Fixed scope, fixed fee, 4 to 6 weeks. Real output on your real data, measured against the number.
- 03
Ship it.
Into production, inside your boundary if the rules require, with evals gating every release.
- 04
Run it, or hand it over.
We operate it with people on the queue and a weekly report, or your team takes it with the runbooks.
What we bring to it.
- Voice
Voice agent development
Inbound and outbound voice agents on our own platform and telephony, in your customers’ languages.
Explore - Knowledge
Knowledge systems, RAG and enterprise search
Answers from your own documents and systems, with the source shown and permissions respected.
Explore - Documents
Document AI and intelligent processing
Invoices, claims, contracts and forms read, checked and filed into your systems, with uncertain fields flagged.
Explore - Operations
Managed AI operations
We run the systems, hold the review queue and send the weekly report. You see the work, not the tool.
Explore - On-device
On-device and edge AI
Small language, speech and vision models running on phones, laptops and edge hardware, with no cloud in the loop.
Explore
Bring us the retail and e-commerce job you keep postponing.
Twenty minutes is enough to say whether we can take it.
A pilot starts within 5 working days of agreed scope · Nothing upfront · No seat licences